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Job Description:
Maintain in depth-knowledge of federal, state, institutional and private financial aid programs, the regulations governing the programs and the processing procedures. Conduct initial review of documents, worksheets and correspondence received in compliance with federal guidelines and established procedures. Process reports on a scheduled basis to ensure timely customer service and regulatory compliance. During peak times, review student files selected for verification and provide basic information to students and families regarding the financial aid application process and status of their application.
Process the following reports on a regular basis:
Admission and enrollment reports; cancelled and withdrawn students.
IART Report
State Grant Rosters ? enrollment verification-electronic and paper methods
Variance Reports
Correction Reports
Applicant tracking reports
Provide basic information to applicants, families and school personnel regarding the financial aid application process, policies and the status of applications.
Assist as backup in monitoring overflow voicemail and email boxes.
Assist counselors during peak time, review student files selected according to federal verification requirements; review for completeness and accuracy, request additional information as needed.
Assist in creation of mail merge documents and mailings for specific federal financial aid programs i.e., College Work Study and Perkins Loan Program.
Attend open-houses, family visit days, and form completion sessions. Some weekend and evening work required.
Requirements:
The successful candidate will have 2 years of experience in the field of student financial aid, preferably at a professional level in a college financial aid office, strong written and oral communication skills, demonstrated ability to communicate detailed information through email, telephone and written documentation, as well as strong listening skills and the ability to ask probing question to produce constructive results. Must be reliable, accurate, and be strong with details, aptitude with numbers and basic financial calculations. A demonstrated ability to learn and apply knowledge to new situations and have the ability to juggle multiple projects and priorities is necessary.
Additional Information:
Champlain College values, supports and encourages diversity of backgrounds, cultures and perspectives of students, faculty and staff. We are an Equal Opportunity Employer.
Application Instructions:
Submit a resume and cover letter online at www.champlain.edu/hr. The successful completion of a criminal background check is required as a condition of employment. Application deadline: November 4, 2009.
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